Chat tab in the search widget
No new page, no second tool: the assistant appears as an additional tab next to the filters, with its own name, its own greeting and up to three starter questions.
Eywora Search · AI Assistant module
Advice that knows your range.
The AI Assistant sits as a chat tab in the search widget. Customers describe what they need in their own words. The assistant turns this into a search query, and your search delivers the products. Nothing is invented.
- Only recommends products you actually stock
- Follow-up questions refine the result instead of starting over
- If there is a fault, the normal search takes over
- matching products out
- Question in
- no invented items
- Your catalogue
- Fallback to normal search
- No outage
What the AI Assistant can do
Customers ask. Your catalogue answers.
Not every customer knows the right product name. The AI Assistant takes the question as it is asked and finds the answer in the products you actually stock.
Answers only from your catalogue
The AI does not select products. It formulates a search query, and your search delivers the results. What is not in the index cannot be recommended.
Filters that really exist
Suggested filters are checked against the index. Brands, categories and properties that your catalogue does not carry are dropped instead of producing an empty results page.
Follow-up questions instead of starting over
“Is there a cheaper one?” keeps all previous conditions. The conversation refines the result step by step.
Your customers' language
The language of the question is detected automatically. Answers are given in the language of the index or in the language you specify.
Never fails hard
If the AI is slow, disrupted or the credit has run out, the customer sees the normal search results. The search field works in every case.
How it works
Four steps. None of them invents a product.
From question to recommendation.
- 01
Understand
The question is translated into search terms and matching filters, including everything that still applies from previous messages.
- 02
Check
The suggested filters are compared with your index. Only values your catalogue actually carries remain.
- 03
Search
Your Eywora search runs the query, with your weightings, synonyms and rules. If there are zero results, the conditions are relaxed step by step.
- 04
Answer
From the products found, the AI selects the best matches and explains why in one sentence. Plus up to three follow-up questions to click.
From practice
What your customers really ask
Typical customer questions.
- Customer question
What do I need to fix a dripping tap?The assistant turns it intoSeal kit, cartridge and matching spanner from your rangeOne need, three items. The customer does not need to know any product name.
- Customer question
Something similar, but cheaperThe assistant turns it intoThe same search with a narrower price range, all other conditions remainThe follow-up question refines the result instead of resetting it.
- Customer question
Do you have this in stainless steel?The assistant turns it intoAnswer in English, filter on the material values A2/A4 from your propertiesLanguage detected automatically, filter value from the real catalogue.
- Customer question
Does the adapter fit my compressor?The assistant turns it intoAsks about the connection size, then shows the matching adaptersThe assistant does not guess. It asks for what it is missing.
Let your customers simply ask
Bring your typical customer questions to the demo. We will put them to the assistant live on a real customer shop.
No credit card required. Or directly: sales@eywora.com · +49 89 215 27 10 99